Shipping policy

SHIPPING/DELIVERY

HOW LONG WILL DELIVERY TAKE?
Shipping varies depending on the country you are ordering from. Normally, it takes anywhere between 3-9 days and we are currently only open to order in North America, Middle East, North Africa, Central and South Asia. (Rest of the world *coming soon*)
 
If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 business days after the order was placed and we will help you.

WHAT IS YOUR SHIPPING POLICY/COST?

We offer free shipping for orders over $100. For orders less than $100, shipping is calculated at checkout depending on which country you’re ordering from. This will show up in your checkout prior to placing an order. 

Depending on the destination, orders may be subject to additional charges such as sales tax, customs & duty charges.  

WHAT HAPPENS IF I HAVEN'T RECEIVED MY ORDER?

If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 20 working days after the order was placed and we will help you.

If you've given incorrect details (like address, email, or phone), please contact our customer service right away. They'll try to update your info before shipping. If the info delay causes issues with delivery and your order's already shipped, you're responsible for any extra costs.

WHAT HAPPENS IF I DON'T COLLECT MY PACKAGE?

If products are sent back to us because customers didn't collect their package or refused delivery, there's a fee of $25 CAD/$20 US. This includes shipping to and from you, plus handling and restocking.

For uncollected canvas orders or those returned due to wrong contact details, we keep 50% of the canvas purchase price to cover production, packaging, and transportation costs.

HOW ARE PACKAGES SHIPPED?

We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.

RETURNS

CAN I RETURN MY ORDER?

Yes, there is a 30-day return policy for products purchased.

IS THERE A FEE FOR RETURNS?

The customer is accountable for covering all return expenses. It's essential to send the parcel using a trackable shipping method. Retain your receipt and tracking reference until you receive confirmation of our receipt of your return. For more detailed return instructions, please reach out to our customer service at info@anatir.com and include “Return & order #xxxx” in the subject line.

HOW DO I RETURN MY ORDER?

Your package must be well-protected, and preferably in the original box. All products must be returned in the same condition as they were delivered.

Please reach out to our customer service at info@anatir.com and include “Return & order #xxxx” in the subject line and we will instruct you on next steps. 

CAN I RETURN MY CANVAS?

Yes, in case of returning a canvas,  you will be responsible for the return shipping costs and for the condition of the product after we have received the product and during the return shipping.

WHAT SHOULD I DO IF A PRODUCT IS DAMAGED OR INCORRECT?

If you happen to receive a faulty or damaged item, our aim is to swiftly resolve the situation. To initiate the process, kindly send us the following details within 5 days of receiving your order:

  • The email address used when placing the order
  • Order number
  • Customer name
  • Product number
  • A picture of the damaged or incorrect item
  • A photo of the package

Our customer service team will promptly respond to your inquiry.

EXCHANGES

If you wish to exchange a received product for something else, the process is similar to a standard return. You'll need to send back the item you'd like to exchange, and we'll issue a refund. Afterward, you can proceed to make a new order through our shop.

For more information, you can visit our FAQs.